Purnells Complaints Procedure

We aspire to provide a high quality of service to all clients but we appreciate that sometimes things do go wrong.

Should you feel that you have any cause for complaint Purnells Complaint procedure is that you should first discuss the matter with the case handler or alternatively the lead Insolvency Practitioner.  Should the matter still not be satisfactorily concluded the matter can be referred to the Managing Director, Chris Parkman, who has overall responsibility for complaints. Mr Parkman’s contact details are included at the bottom of each letter issued by Purnells.

If Mr Parkman is unable to solve your complaint then a complaint can be made to the single Complaints Gateway run by the Insolvency Service and can be made either by:

  • calling the Insolvency Service Enquiry Line on 0845 602 9848 (Monday to Friday 8am to 5pm), or
  • completing and emailing the online complaints form on the Insolvency Service website http://www.insolvencydirect.bis.gov.uk/externalonlineforms/insolvencypractitionercomplaint.aspx ,or
  • completing the online complaints form and posting it to: IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA.

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Purnells has Professional Indemnity Insurance in accordance with the rules of The Insolvency Practitioners Association.  Our Professional Indemnity Insurance is provided by Royal & Sun Alliance Insurance Plc and covers worldwide territories.